If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order. If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. This is usually before 4pm on the same working day. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.Ĭhanging or Cancelling Order: If you would like to cancel your order please do so before it has been dispatched. Exchanging goods If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please note that you are responsible for shipping costs when returning unwanted goods.įaulty Goods: If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge. A full refund (minus the shipping costs) will be made on receipt of the returned goods. Unwanted Goods: Please return goods unused and in original packaging in perfect condition for resale within 14 days of receipt. Should you need to return any item to us for any reason please contact us. On these occasions, we will continue to update you via email as your order progresses. Split Deliveries: While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to product size, weight or stock issues. We know that you don't want to wait too long for your order to arrive.Any order that we receive before 4pm on a working day will be dispatched on the same day. Here at Hamna’s Beauty, we pride ourselves on excellent customer service.
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